If you notice any damage when the goods are delivered, it is important to report it immediately to the carrier or parcel delivery service. A brief description of the damage should be noted on the handheld in the case of parcel services, the delivery bill or the waybill. It is advisable to describe the damage as precisely as possible and to have it countersigned by the carrier so as to have proof for the insurance company later.

To further document the damage, additional photos should be taken from different perspectives of the goods, the damage and the shipping packaging. After unpacking the goods, it should also be checked whether there is any damage to the goods themselves or their accessories in addition to the external damage to the cardboard packaging. Please note that according to the Commercial Code, the person who accepted the goods is obliged to check the goods for damage, completeness and defects within 7 days after delivery.

If there is damage to the goods, all documents and photos of the damage should be sent immediately to the designated contact persons at MEBIKON. The colleagues will take care of your request and process the case as soon as possible. Make sure that all documents and information are as detailed as possible in order to repair the damage as quickly as possible.

If you find that the delivered goods are damaged externally, you should note a brief description of the damage and its location. It is also important to indicate whether the damage has already visibly transferred to the goods inside. This information can be noted either on the waybill carried by the driver or on the enclosed delivery bill. Alternatively, you can use a separate sheet of paper. Both you and the carrier should acknowledge the damage and the accompanying record. Make sure the carrier's name is legible and note the date and time.

Then take enough photos of the goods, the damage and the packaging from different perspectives. According to HGB, you must unpack the goods within 7 days after delivery and check whether the goods and accessories are undamaged.

If you find that there is damage, please send all documents and photos of the damage immediately to the appropriate contact persons at MEBIKON. The colleagues will take care of your case as soon as possible.

To secure the evidence, we ask you to keep all the shipping packaging (including film, tape, pallet, fastening tapes and warning stickers) and the packaging of the goods and not to throw it away. We use special products to ensure that the goods have not been repacked or repackaged by third parties during shipment. It is therefore important to know how the goods arrived at your or your customer's premises and what packaging materials were used. This is crucial for reconstructing how the damage occurred. Once the final clarification has been made, you can properly dispose of the packaging and shipping packages.

According to HGB § 438, hidden damage during transport must be reported to the appropriate company within 5 working days after receipt of the goods. We therefore strongly recommend that all goods received are unpacked and checked for possible damage within the 5-day period. If no complaints regarding quantity or damage are made sufficiently or in a timely manner within the aforementioned period, the goods will be deemed to have been delivered complete and undamaged. In this case, the burden of proof lies with the customer, who must prove that the damage occurred during transport.

It is important to note that the carrier is only responsible for making the goods available for unloading. The recipient of the shipment must ensure that the goods are unloaded from the truck, as from this point liability is transferred to the customer. It is common for the driver to use a lift truck to lower the goods to the ground and for the customer to assist as needed. In some cases, the lift truck may need to be secured to the lift so that the driver can operate the lift. It is important that customers are informed of this when making deliveries to points of use.

The carrier is not allowed to place the goods in warehouses or buildings, as this is not covered by the insurance. The unloading operation is counted as standing time for the carrier, which means that the longer the operation takes, the less rest time the carrier has.

It is the responsibility of the recipient to ensure that sufficient personnel and technical equipment are available to unload the goods from the truck and bring them to the premises. If this is not possible, two-man deliveries or further assembly services can be offered.