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You want special conditions for a specific project? No problem - please fill out the form and tell us more about the project.
On the basis of Art. 6 para. 1 lit a) DSGVO, you agree that the personal information provided by you may be processed by MEBIKON GmbH for the purpose of project processing and stored until the end of the project or, if required by other legal provisions, even beyond.
Pursuant to Art. 15 DSGVO, you are entitled at any time to request MEBIKON GmbH to provide you with comprehensive information on the data stored about you. In accordance with Art. 15 to 18 DSGVO, you may also request the correction, deletion, restriction of use of individual personal data from MEBIKON GmbH.
You may exercise your right of objection pursuant to Art. 21 DSGVO at any time without stating reasons and revoke the declaration of consent given or request a complaint to the supervisory authority. Please use the following contact details of our data protection officer for this purpose. He will also be happy to answer any further questions you may have:
Mr. Christo Kohnke
Should you revoke your declaration of consent, your entitlement to the awarding of project prizes will be forfeited, as processing is not technically and organizationally possible without the storage of personal data.
We recommend not to enter personal data of natural persons of the end customers into the form. This is data by means of which natural persons can be clearly identified. For example, name, cell phone number, personal e-mail address, etc.
Instead, simply enter "DSGVO" for mandatory fields or a placeholder, e.g. "000", instead of a telephone number.
If you nevertheless enter personal end customer data of natural persons, we must assume that you have obtained an effective declaration of consent from the end customers for the transfer of the data and can prove this.
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MEBICON | LEXICON
Things to know
MEBIKON | FAQ Logistics & Transport
Questions and answers about shipping and delivery
We are convinced that questions make you smart and answers make you even smarter. That's why we're giving you the answers here to the most frequently asked questions we receive about logistics and transport. If you do not find a suitable solution for your concern here, please do not hesitate to contact us personally. You will find the contact persons at the bottom of this page.
Open or concealed transport damage?
There are two types of transport damage: open and concealed damage. Open damage occurs when the goods or their packaging are damaged externally and are therefore visible. Concealed damage, on the other hand, is not immediately visible because the packaging looks undamaged on the outside, but the contents are damaged. It is important to distinguish between the two types of damage in order to determine the liability of the transport service provider.
What to do in case of open transport damage?
It is important to report any open transport damage to the driver immediately. If such damage is discovered, acceptance of the goods in transit should be refused. In addition, it is necessary to note the damage in writing on the freight documents and have it confirmed by the forwarder. If the forwarder does not provide freight documents, the MEBIKON delivery bill, which is located in the shipping bag on the outside of the goods, can be used as an alternative. Alternatively, a self-made damage report can be prepared. It is recommended to document the transport damage photographically.
What to do in case of hidden transport damage?
Hidden transport damage often appears after the goods have been unpacked and can thus become a nuisance. For this reason, it is advisable that you carefully unpack and inspect all goods received, even if the packaging looks intact. The Commercial Code (§438) stipulates that hidden transport damage must be reported within 5 working days. If the damage is reported after this period, the insurance company may refuse to settle the claim. In this case MEBIKON cannot arrange a credit note for the goods.
Please note that it is your responsibility as a customer to check the goods for hidden transport damage if you suspect this. If you notice damage when unpacking the goods, it is imperative that you report it, have it confirmed and document it, just as you would for obvious transport damage. It is important to note that you must not continue unpacking the damaged goods in transit once you have noticed the damage. Do not forget to document the damage with several photos from different perspectives.
What is to be observed during the receipt of goods?
When receiving goods, whether you are receiving a package from a parcel service provider or a pallet from a freight forwarder, the following points must be observed:
- the goods must be undamaged, in original packaging and dry
- if you can take the goods in your hand, there must be no obvious rattling noises that indicate that the goods in the packaging are defective
As a customer, do I have to unpack and inspect the goods if the packaging was damaged during transport?
If you suspect that your goods may have suffered concealed damage in transit, it is your responsibility as the customer to unpack the goods and inspect them for damage. If you do not make any corresponding complaints regarding quantity or damage within the 5-day period, or if you do not make such complaints sufficiently or in a timely manner, it is legally assumed that the goods were delivered complete and undamaged. In this case, the burden of proof is reversed, which means that you, as the customer, must prove that the damage occurred during transport.
How to report detected damage?
If you notice any damage when the goods are delivered, it is important to report it immediately to the carrier or parcel delivery service. A brief description of the damage should be noted on the handheld in the case of parcel services, the delivery bill or the waybill. It is advisable to describe the damage as precisely as possible and to have it countersigned by the carrier so as to have proof for the insurance company later.
To further document the damage, additional photos should be taken from different perspectives of the goods, the damage and the shipping packaging. After unpacking the goods, it should also be checked whether there is any damage to the goods themselves or their accessories in addition to the external damage to the cardboard packaging. Please note that according to the Commercial Code, the person who accepted the goods is obliged to check the goods for damage, completeness and defects within 7 days after delivery.
If there is damage to the goods, all documents and photos of the damage should be sent immediately to the designated contact persons at MEBIKON. The colleagues will take care of your request and process the case as soon as possible. Make sure that all documents and information are as detailed as possible in order to repair the damage as quickly as possible.
Confirmation by the driver in case of detected damage?
If you find that the delivered goods are damaged externally, you should note a brief description of the damage and its location. It is also important to indicate whether the damage has already visibly transferred to the goods inside. This information can be noted either on the waybill carried by the driver or on the enclosed delivery bill. Alternatively, you can use a separate sheet of paper. Both you and the carrier should acknowledge the damage and the accompanying record. Make sure the carrier's name is legible and note the date and time.
Then take enough photos of the goods, the damage and the packaging from different perspectives. According to HGB, you must unpack the goods within 7 days after delivery and check whether the goods and accessories are undamaged.
If you find that there is damage, please send all documents and photos of the damage immediately to the appropriate contact persons at MEBIKON. The colleagues will take care of your case as soon as possible.
Keep packaging in case of detected defects?
To secure the evidence, we ask you to keep all the shipping packaging (including film, tape, pallet, fastening tapes and warning stickers) and the packaging of the goods and not to throw it away. We use special products to ensure that the goods have not been repacked or repackaged by third parties during shipment. It is therefore important to know how the goods arrived at your or your customer's premises and what packaging materials were used. This is crucial for reconstructing how the damage occurred. Once the final clarification has been made, you can properly dispose of the packaging and shipping packages.
How quickly must concealed damage be reported?
According to HGB § 438, hidden damage during transport must be reported to the appropriate company within 5 working days after receipt of the goods. We therefore strongly recommend that all goods received are unpacked and checked for possible damage within the 5-day period. If no complaints regarding quantity or damage are made sufficiently or in a timely manner within the aforementioned period, the goods will be deemed to have been delivered complete and undamaged. In this case, the burden of proof lies with the customer, who must prove that the damage occurred during transport.
Can the driver also deliver the goods to the building?
It is important to note that the carrier is only responsible for making the goods available for unloading. The recipient of the shipment must ensure that the goods are unloaded from the truck, as from this point liability is transferred to the customer. It is common for the driver to use a lift truck to lower the goods to the ground and for the customer to assist as needed. In some cases, the lift truck may need to be secured to the lift so that the driver can operate the lift. It is important that customers are informed of this when making deliveries to points of use.
The carrier is not allowed to place the goods in warehouses or buildings, as this is not covered by the insurance. The unloading operation is counted as standing time for the carrier, which means that the longer the operation takes, the less rest time the carrier has.
It is the responsibility of the recipient to ensure that sufficient personnel and technical equipment are available to unload the goods from the truck and bring them to the premises. If this is not possible, two-man deliveries or further assembly services can be offered.