Service & Support
For questions about new devices, including post-installation, we are at your disposal with ongoing support. Contact us at any time.
Receive service and support
Service hotline: 0911 / 956 668 40
You can reach the hotline from Monday to Thursday between 7 am and 4.30 pm, and Friday from 7 am to 2.30 pm.
If you would like to submit a written support request, simply fill out the support form.
Support packages
Service package
For a quicker solution to technical problems after commissioning, we can offer you a 1 and 3-year service. These service packages include, for example, troubleshooting, adjustment of the projector and height adjustment and an offline/online test; this is carried out within 48 hours of your notification.
Training package
You can book different training courses tailored to your requirements - whether basic or advanced training. We also have individual training courses in our program, tailored to your specific requirements.
Are you interested in our support packages?
ADVANTouch product guarantee
Register your ADVANTouch display to ensure the quality and performance of your touchscreen.
Your advantages:
- Faster and more efficient support
- Extend your warranty period
- receive updates on the latest innovations
Our product guarantee variants
Standard warranty
Standard warranty: 3-year manufacturer's warranty through Pick Up and Return. No offer necessary.
5 years pick up and return
Extension of the manufacturer's warranty from 3 to 5 years with Pick Up and Return Service. incl. travel costs Service. Applies to complete ADVANTouch Display interactive systems (with height adjustment where applicable). You will receive an offer letter from your specialist dealer with a detailed description of services.
Premium on-site service
Surcharge for five-year premium on-site service for complete ADVANTouch Display interactive systems (with height adjustment and ADVANTouch PC module if applicable) This premium on-site service is only possible in conjunction with the warranty extension from 3 to 5 years. You will receive an offer letter from your specialist dealer with a detailed service description.
Automatic system updates
Updating and setting up the ADVANTouch display to the latest updates. You will receive an offer letter from your specialist dealer with a detailed service description.